Privacy Policy

Last updated: 2026

This Privacy Policy explains how Pynology Inc ("we", "us") collects, uses, and protects personal information when you use the LoyaltyPie applications and services (the "Service").

1. Information we collect

We collect information you provide, such as your name, phone number, email address, and business details when you create an account. When Members join a Business's loyalty program, we collect the information needed to issue and manage their card (such as name and contact details). We also collect usage and device information, including check-in and attendance activity, to operate the Service.

2. How we use information

We use personal information to provide and improve the Service, authenticate users, process subscription billing, send transactional and (where permitted) service notifications, prevent fraud, and comply with legal obligations.

3. Payments

Payment card details are handled by our payment processors (such as Stripe) and are not stored on our servers. Where a Business collects payments from its Members, those payments are processed through the Business's own connected Stripe account.

4. Sharing

We share information with the Business whose loyalty program a Member joins, and with service providers who help us operate the Service (such as hosting, push notifications, and payment processing). We do not sell personal information.

5. Mobile app permissions & data

Our iOS and Android apps may request the following device permissions, each only for the stated purpose. You can decline or later revoke any of them in your device settings; some features won't work without them.

• Location — to show nearby businesses on the discovery map and provide directions. We do not track your location in the background.
• Camera — for staff to scan a member's QR code at check-in, and to add a profile or member photo.
• Photos — to attach an image to a loyalty card or member profile when you choose to.
• Notifications — to deliver membership, class, and message alerts (see below).
• Face ID / biometrics — processed on-device only, to unlock a saved login. We never receive your biometric data.

6. Push notifications & SMS

We send one-time passcodes by SMS for sign-in, and push notifications for account and program activity. You can control push notifications in your device settings and, where available, in the app.

7. Data retention

We retain personal information for as long as your account is active or as needed to provide the Service and meet legal obligations. You may request deletion of your account and associated data.

8. Your rights

Depending on your location, you may have rights to access, correct, or delete your personal information, or to object to certain processing. To exercise these rights, contact us at the address below.

9. Children

The Service is not directed to children under 13, and we do not knowingly collect their personal information.

10. Changes

We may update this Policy from time to time. Material changes will be communicated through the Service or by email.

11. Contact

Questions about this Policy or your data? Email support@loyaltypie.com.